Darin Bartik

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Top Stories by Darin Bartik

As someone whose job it is to look after user and customer experience management products, I have an affinity for websites that are available, performing and provide a great customer experience. So imagine my disappointment when I heard the website of a well-known retailer crashed during a major product launch. According to a company spokesperson, the resulting "mayhem" was unprecedented. When any organization puts in the tremendous amount of work required to successfully launch a new, in-demand product, launch day is when all that hard work finally comes to fruition. If that launch is via your website, the day may be a big party for everyone but the IT team. That's because user experience is paramount to the success of a major launch, but, for most IT organizations, user experience is a blind spot - a metric not illuminated by traditional monitoring tools. If cust... (more)